Frequently asked questions

Twain has three research depths. You choose how much research goes into each prospect:

Base (1 credit per lead): a single search on the account and the contact, then a sequence written strictly to your instructions. Built for volume.

High (2 credits per lead, the standard depth): up to five searches. Adds LinkedIn posts and comments, YouTube activity, missing signals and a thesis on whether the lead is worth reaching out to and why now.

Ultra (from 10 credits per lead): up to ten searches. Finds missing data and the prospect's LinkedIn profile, builds a strategy for the whole sequence, matches the pitch to seniority and flags reasons the outreach could backfire. Ultra requires no instructions and fits short, qualified, high-value lists.

Twain's MCP (Model Context Protocol) server lets AI assistants like Claude and Cursor drive Twain directly — an agent can research and write outreach without leaving your client. It exposes Twain's core actions as MCP tools and runs at mcp.api.twain.ai.

From your MCP client you can:

• Create agents and campaigns from a website and your ICP
• Generate personalized sequences and sales research for a contact
• Bulk-import contacts and add them to automations for processing
• List and inspect your agents, campaigns, and automations
• Check your remaining credits

Point your MCP client at mcp.api.twain.ai and sign in with your Twain account when it asks. In Claude, add it as a custom connector under Settings › Connectors; Claude Code, Cursor and other OAuth-capable clients only need the URL.

Clients that authenticate with an API key instead can send your Twain API key — the same key you use for the public API — in the X-Api-Key header:

{
  "mcpServers": {
    "twain": {
      "type": "http",
      "url": "https://mcp.api.twain.ai/",
      "headers": { "X-Api-Key": "your-twain-api-key" }
    }
  }
}

Twain charges credits per lead, depending on research depth: Base costs 1 credit, High costs 2 and Ultra starts at 10 credits per lead. Each additional Ultra sequence step costs 2 credits. That price includes research, reasoning, and writing. Regenerating a lead in the Twain app in the same mode is free. Prices are in USD; taxes are added where applicable.

Monthly subscriptions:

• Starter: 500 credits for $49 per month, or 1,000 credits for $99 per month
• Pro: 2,000 credits for $198, 4,000 for $396, 10,000 for $900 or 14,000 for $1,260 per month
• Enterprise: custom credit volumes, contact sales

One-time credit packs (subscription required): 200 credits for $30, 500 for $74, 1,000 for $149, 1,500 for $203, 2,000 for $270, 4,000 for $480 and 10,000 for $1,150. See current pricing at https://www.twain.ai/pricing.

Trial credits expire after 30 days.

On Pro and Enterprise, unused subscription credits roll over while your subscription is active. At renewal, Twain caps the balance at three times the monthly credits in your plan.

On Starter, unused credits do not roll over.

One-time credit packs expire after 60 days. Buying another pack extends your entire remaining balance to 60 days from that purchase.

If you cancel, you can use your remaining credits until five days after your paid period ends.